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Conversational AI
EvaluAgent Enters the Conversational Analytics Space
Customer Data Platform
Genesys Unveils a New Customer Journey Analytics Solution
Workforce Engagement Management
Arianna Huffington Shares Her Employee Engagement Secrets
Contact Center
Top CX Vendors Majoring in Public Sector in 2022
Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions
Dialpad Launches a “First Ever” AI Engine to Measure CSAT
ServiceNow Acquires Hitch
7 Insightful Public Sector CX Case Studies to Read in 2022
Content Guru Adds New Features to Its WFM Solution
ServiceNow Launches an Agent Experience Innovation
CRM
Zendesk Announces New CRM and Employee Experience Capabilities
Salesforce Teases Its Summer ‘22 Release
Voice of the Customer
What Is Closed-Loop Feedback?
Five9 Teases New Agent Assist Capabilities
Top CX Vendors Majoring in Manufacturing in 2022
7 Leading Quality Management Software Providers
