6 Practical NLP Use Cases That Can Transform Contact Center Performance

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CX Today’s Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo.

In this session, we break down the following six use cases for natural language processing (NLP) in the contact center. These are:

• Use Case 1: Monitoring Customer Intent
• Use Case 2: Informing Self-Service Implementation
• Use Case 3: Enabling Agent Assist
• Use Case 4: Improving Customer Routing
• Use Case 5: Capturing Customer Sentiment
• Use Case 6: Driving Personalization

Considering implementing any of these use cases? If so, Odigo’s consultants can help. Find out more, by visiting their website.

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