Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)

CX Today's David Dungay hosts Gidi Adlersberg, Director, Voca CIC Business, Audiocodes

Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)
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Published: July 1, 2024

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CX Today’s David Dungay hosts Gidi Adlersberg, Director, Voca CIC Business, Audiocodes.

The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space.

In this episode, we consider Connect, Extend and Power options in Microsoft Teams Contact Center with Microsoft Teams.

Discover how businesses can leverage the collaborative power of Teams to enhance customer interactions, streamline workflows, and drive operational efficiency with this interview with Audiocodes. From connecting dispersed teams to extending customer support capabilities across channels, this video provides invaluable insights into harnessing the full potential of Microsoft Teams as a contact center solution. Whether you’re a small startup or a multinational corporation, join us as we pave the way for a new era of customer service excellence powered by Microsoft Teams.

To view the rest of our CX Trends sessions, click here.

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