Voice Innovation as a Service for Enterprise Contact Centers

AudioCodes offers voice expertise as a service delivered on proprietary, robust technology, to ensure high quality, high availability voice performance on contact center platforms (from all leading vendors). Whether on-premises, hybrid or in the cloud, AudioCodes’ voice services painlessly unlock the potential of digital transformation and solve complexities as contact centers evolve, modernize and grow. Powering hundreds of contact centers around the globe, AudioCodes’ leading technology and highly skilled experts are wired for flexibility, to support the unique needs of each enterprise contact center strategy. AudioCodes’ solutions focus on improving agent productivity, customer self-service, operational efficiency and above all, a better customer experience.

AudioCodes’ Solution Suite for Contact Centers includes:

· Seamless migration of voice services to the cloud

· Over-the-top conversational AI & digital first, voice innovation

· Voice enablement of chatbots

· Intelligent call routing delivering first-call resolution

· Global toll-free replacement with Inbound Click-to-Call

· Flexible SIP-based voice connectivity – Bring your own carrier (BYOC)

· Work from anywhere agent connectivity

· Advanced voice management services

· Local compliance recording

“AudioCodes Voca Brings Modern Contact Center Capabilities to Microsoft Teams

Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exception service to customers but enables internal business lines to provide exceptional service throughout the organization too.

AudioCodes Voca, a lightweight CCaaS designed entirely for MS Teams, allows you to achieve this goal by bringing an equal emphasis on Employee Experience and Customer Experience. With Voca as a Native Teams App, you consolidate your Unified Communications and Contact Center, allowing every Teams user to become a potential agent.

Now agents have real-time access to back-office experts to help improve responsiveness, remove department silos, and improve connection among employees.

Voca offers a unique mix of Contact Center and Voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs. With Voca, customers can enjoy a modern CCaaS from day one of their UC migration, without having to wait for the migration to be complete.

Voca is easy to onboard and may be provided in a SaaS/monthly subscription model, in which AudioCodes manages the solution for you. This allows organizations to “sit back and relax” while Voca replaces your legacy CC solution with a modern one.”

 

See here a testimonial from one of our clients

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