AudioCodes is a leading provider of advanced voice, contact centre and conversational AI applications and services for enterprises worldwide. With over 30 years of experience, over 50 Fortune 100 enterprises and 66 of the world’s top service providers use AudioCodes technology to power their communications and we go to market globally via our strong partner community. AudioCodes is strongly positioned for success in the AI era, helping enterprises improve their productivity, employee and customer experience through better collaboration (UCaaS), customer interaction (CCaaS) and AI-powered business intelligence. For CX, AudioCodes has two specific areas of focus:

AudioCodes Voca Conversational Interaction Center (CIC) is an award-winning, AI-first CCaaS solution certified for Microsoft Teams and built in Azure. Voca CIC empowers every Teams user  to provide a consistent omnichannel customer experience across voice, webchat and email, fully integrated with Microsoft Teams. Built-in conversational AI facilitates ease of use and Voca CIC is highly scalable based on a pay as you use model.

AudioCodes Live CX provides voice innovation as a service for enterprise contact centers, applying our decades of experience and expertise to provide high quality, high availability voice performance on contact center platforms (from all leading vendors including Genesys and Avaya). Whether on-premises, hybrid or in the cloud, AudioCodes’ voice services unlock the potential of digital transformation as contact centers evolve, modernize and grow. AudioCodes’ solutions focus on improving agent productivity, customer self-service, operational efficiency and above all, a better customer experience. Solutions include seamless migration of voice services to the cloud, over-the-top conversational AI, Voice enablement of chatbots and global toll-free replacement with Inbound Click-to-Call