CX Today’s Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.
After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. These include:
- The shift to GenAI-based applications.
- The shift to RCS as a service channel.
- The shift to a more experimental contact center.
- The continuous shift to digital experiences
- The shift in CCaaS growth
- The shift towards more immersive experiences
For Sabio’s thought leadership on all things CX, visit Sabio.
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