Conversational AI: 5 Simple Steps to Get Going

CX Today's Charlie Mitchell hosts Dvir Hoffman, CEO at CommBox

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Published: March 26, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Dvir Hoffman, CEO at CommBox.

After an overview of the conversational AI market, we share five steps to get your contact center’s AI journey off the ground. These include:

  • Step 1: Identify your top 3 business needs.
  • Step 2: Build your AI model with quality data.
  • Step 3: Select the right AI offering with this product capability checklist.
  • Step 4: Measure the right KPIs using the right data.
  • Step 5: Start small with a scalable approach.

For more on the CommBox platform, visit their website.

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Artificial IntelligenceCCaaSConversational AIDigital TransformationWorkforce Optimization

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