Get Started with Video Customer Service

CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem

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Published: January 30, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem.

In this session, we discuss how businesses can get started with video customer service, considering:

  • Where should contact centers start when piecing together a video strategy?
  • How can contact centers identify where video will add value?
  • Which video use cases typically add most value to the contact center?
  • How can contact centers measure the success of their video strategy?
  • What should contact centers look for in a video solutions vendor?

To uncover more about Streem’s video solutions for contact centers, visit Streem.

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