Join Rob Scott from CX Today as he delves deep into a conversation with industry leaders: Jake Butterbaugh, Senior VP of Global Partner Organization at Five9, and Doug Jones, AVP Product Management, Voice & Collaboration at AT&T.
– Unveiling the resilient bond between AT&T and Five9.
– Debunking myths: Is the voice era ending, or are we on the brink of Voice 2.0 and the rise of intelligent voice?
– Dissecting the common belief: Will AI ever replace voice? Discover how AI is shaping new potentials in voice communication.
– Recognizing voice as today’s predominant communication tool: why top-notch voice quality and reliable connectivity will define the future of contact centers.
– The art of earning customer trust.
– Demystifying omnichannel: While straightforward interactions go digital, intricate conversations still champion the primary channel.
– Five9’s bold statement: Voice’s eternal presence in contact centers.
– Optimizing customer engagement: A deep dive into the role of Intelligent Voice Assistants (IVA), AI, and the art of enhancing every customer touchpoint.
– Safety first: Delve into the paramount importance of data privacy and security. Gain invaluable tips from AT&T and Five9 to ensure unwavering customer trust.
– Explore the horizon: From generative AI like ChatGPT to enhancing CX, grasp the imminent opportunities and hurdles tech leaders will face.
– Gaze into the crystal ball: Predictions and insights to amplify customer experiences in the upcoming year.
Join Five9 and AT&T in our forthcoming Webinar ⏰
Prepare yourself to delve deeper into insights, master best practices, and envision the future of voice in customer communications. Don’t miss our upcoming webinar on 18th October!
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