The Wrong and Right Ways to Implement Voice Automation

Patrice Mattez and Peter Broeckx of AudioCodes join CX Today's Charlie Mitchell

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Published: November 29, 2022

Charlie Mitchell

Watch on YouTube.

Patrice Mattez and Peter Broeckx of AudioCodes join CX Today’s Charlie Mitchell to discuss how businesses can better implement voice automation.

In this session, we discuss the following:

  • The rise of voice automation
  • The dangers of deploying conversational AI native to your CCaaS platform
  • Voice automation for on-premise contact centers
  • Final advice for implementing voice automation

To start your voicebot journey on the right track, visit AudioCodes.

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