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Will CRM Systems Replace Contact Center Platforms?
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
Contact Center & Omnichannel
Avaya Officially Files for Bankruptcy: Now What?
Customer Engagement Platforms
CX Travel Case Study: Genesys and SITA
CRM & Customer Data Management
Why Is CRM Stalwart Zoho Moving Into UCaaS?
Customer Analytics & Intelligence
CX Travel Case Study: Content Guru and the Rail Delivery Group
Hubspot Is Downsizing by 7 Percent. Here’s Why
The Latest BIG News from Avaya, AWS, and ChatGPT
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
The Latest On the Layoffs at Microsoft, Google, and Amazon
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
Dialpad Does AI Differently. Now, It’s Prioritizing Partnerships and Integrations
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
Are Microsoft and Cisco Teaming Up to Take Over Enterprise Communications?
What to Expect from AWS, Zoom, and Five9 In 2023
The Metaverse, Web 3.0, and Crypto to Take a Back Seat in 2023
