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Contact Center & Omnichannel
Salesforce Goes All In on CCaaS
Customer Analytics & Intelligence
NICE Launches FluenCX: A Solution That Spots Conversational AI and Automation Opportunities
Google Unveils Its Latest Voice Innovations
Hybrid Cloud and AI: The Rocket Fuel for IBM’s Growth
Dialpad’s Latest AI Innovations and Broader Implications for the CCaaS Market
A New Era for Business Intelligence: Looker Connects Data Across Google Cloud
UJET Campaigns to Poach Genesys Customers
Microsoft and Cisco Confirm Link-Up: What Does It Mean for Enterprise Communications?
The Google Contact Center AI Platform Is Now Generally Available
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms 2022
Avaya Goes Full Throttle on CCaaS and CX in the Metaverse
Is the Second Coming of the “Zoom Boom” Brewing?
ServiceNow Enters New Era with Observability Acquisition
The New-Look Oracle NetSuite: What Has Changed?
All the News from Twilio’s Latest Release Wave
Could Zendesk’s Latest AI Announcements Spell Trouble for the Company?
