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Contact Center & Omnichannel
Salesforce Lets Contact Center Genie Out the Bottle, Promising Next-Level CX Automation
Companies Brace as Downturn Hits CX Industry
Customer Engagement Platforms
The Empire Strikes Back! Adobe Completes a $20BN Move for Figma
Customer Analytics & Intelligence
Vonage Unveils a Conversational AI Studio
Salesforce Bolsters Its CCaaS Solution with New Automation Features
Oracle Estimates Its Annual Cloud Revenues Will Exceed $20BN In 2023
Zoom Introduces a “Fresh” New Look and Product Updates
CRM & Customer Data Management
HubSpot Launches Innovations to Fight the “Current Crisis of Disconnection”
The Latest on Avaya’s Restructuring Plans
Meta: 1BN Users Message Businesses Across WhatsApp, Messenger, and Instagram Each Week
What to Expect from the Microsoft Digital Contact Center This Fall
Inflation Hits CX Companies, with Salesforce the First to Batten Down the Hatches
Avaya’s CEO Discusses Its “Crown Jewel”, Job Cuts, and “Innovation Without Disruption”
Using Metaverse Technologies to Improve Customer Experience
Gartner Magic Quadrant for Digital Commerce Platforms 2022
Workforce Engagement Management
Reimagining the Helpdesk: CX Today Expert Round Table
