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CRM & Customer Data Management
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Contact Center & Omnichannel
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Verint: The Unexpected CX Success Story of 2023/24
Sprinklr: A Victim of Its Own CCaaS Success
CX TV
Ground Your AI Strategy on Data, Says Salesforce Exec
CEO Chat: Mike Burkland, Five9
Customer Analytics & Intelligence
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
The Zendesk-Klaus Acquisition: 3 Major Talking Points
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Analysts React to RingCentral’s Sudden CEO Departure
