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Contact Center & Omnichannel
Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
Customer Analytics & Intelligence
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Avaya CEO: We’re Adding Around 1,000 Net New Customers Each Quarter
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
NICE CEO Barak Eilam On LiveVox Acquisition: We Are Revolutionizing How Companies Do Proactive Outreach
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Dialpad Showcases Its Latest Generative AI Innovation for Contact Centers
CRM & Customer Data Management
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform
NICE Misses Out on Becoming Gartner’s Outright CCaaS Leader
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
