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AI & Automation in CX
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
CX TV
From Feedback to Financial Impact – The ROI of Unified Experience Management
Contact Center & Omnichannel
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
AI Routing in Healthcare: Orchestrating Better Patient Care
The Gen AI Reality Check Hitting Contact Centers Hard
Stop Guessing! Let Customer Data Platforms Tell You Everything
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
How Brands Need to Rethink Contact Centers for a Six-Generation Future
The Contact Center Playbook for Risk-Free Modernization
