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CRM
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Contact Center
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Voiso Wants to Make AI Less Theoretical and More Useful
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Customer Data Platform
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Conversational AI
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
US Senators Propose Bill to Mandate the Right to Human Customer Service
