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Contact Center & Omnichannel
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
CRM & Customer Data Management
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
HubSpot Increases Customer Base With Multi-Hub Strategy
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Big CX News from AWS, ServiceNow, Forrester & Zoho
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Forrester’s Customer Experience Predictions for 2026
