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AI & Automation in CX

Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises

AI & Automation in CX

Is AI Really Behind the Tech Layoff Wave? Benioff Says No

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

Community & Social Engagement

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Customer Analytics & Intelligence

BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

AI & Automation in CX

Gartner Warns Enterprises Against Cutting Support Teams to Fund AI

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

Customer Engagement & Journey Orchestration

Delta’s Amazon Leo Deal Signals Shift Toward Always-On Airline CX

AI & Automation in CX

Oracle Cuts 30,000 Jobs to Fund Its AI Gamble

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

AI & Automation in CX

Microsoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise Users

Contact Center & Omnichannel​

Bandwidth Backs Salesforce Agentforce Contact Center with Voice and Messaging Infrastructure

AI & Automation in CX

Bird’s Earnings Signal a New CX Reality: Fewer Tools, More Automation