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Security, Privacy & Compliance
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
AI & Automation in CX
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Industrial Cyber Threats Put Customer Trust on the Line
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
Canada Goose Investigates Customer Data Leak as Hackers Claim 600,000 Records
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Contact Center & Omnichannel
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack
