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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Meta Buys the “Hands” for its AI Brain
Contact Center & Omnichannel
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
Event News
The Essential 2026 Conference Calendar for Contact Center and CX Leaders
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
IKEA New Zealand Pauses Customer Support as It Struggles With Launch Demand
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Five9 Appoints New CEO to Lead AI-Driven Strategy
