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Event News
Zoomtopia 2025: The Top 10 Announcements
Conversational AI
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
CRM
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Workday Rising 2025: The Top 5 Announcements
Contact Center
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Amazon Starts Offering Customer Service in Sign Language
