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AI & Automation in CX
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Salesforce Puts Shared Context at the Center of Agentic Commerce
Smarter Conversations: Defining the 2026 Landscape
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Marketing & Sales Technology
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Security, Privacy & Compliance
South Korean Telcos Battle It Out For Customers After Data Leaks
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Contact Center & Omnichannel
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Europe’s AI Push Could Reduce Customer Control Over Data
