Home
AI & Automation in CX
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Customer Analytics & Intelligence
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
Treasure Data Unveils Agentic AI Command Interface for CDPs
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
Five9 Positions AI at the Core of CX Transformation Strategy
Security, Privacy & Compliance
HPE Security Alert Shows How Backend Bugs Can Break CX
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
