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AI & Automation in CX
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
AWS Offers AI Tool For Contextualized Customer Service Automation
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Microsoft Heightens Security and Governance in AI Transformation Strategy
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
