Home
CRM & Customer Data Management
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Contact Center & Omnichannel
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Cisco Introduces the Webex Contact Center for Salesforce
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot
