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AI & Automation in CX
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
Stop Guessing: Use Context to Deliver Personalization That Converts
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Why CX Teams Still Aren’t Ready for Machine Customers
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
How Hybrid AI Fixes Generative AI’s Enterprise Accuracy Problem
Contact Center & Omnichannel
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
