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Contact Center
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
CX
Avaya’s Roadmap: What’s on the Way?
CRM
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Why Are So Many Contact Centers Embracing DevOps?
Mental Health In the Contact Center Is About More Than Campaigns, Events, & Initiatives
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
Customer Data Platform
Zoom Launches New EU Privacy Features
Zendesk Cuts Its Staff by 8 Percent: Here’s Why
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Accenture Purchases Nextira in AI, ML Push
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
How Amazon Connect Delivers Contact Center Personalization At Scale
Loyalty Management
Customers Interact with You Via Their Smartphones. Leverage That!
Conversational AI
Is Your Chatbot as Secure as It Could Be?
What Does an Excellent SMS Customer Service Strategy Look Like?
Generative AI In the Enterprise: A Disaster Waiting to Happen?
