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Contact Center & Omnichannel
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
CRM & Customer Data Management
Microsoft Deepens Talkdesk Integration in Latest Partnership
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
SAP Previews AI-Powered Enhancements to CX Platform
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
