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Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Contact Center & Omnichannel
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Google Is Building AI Mode Agents to Automate Customer Support Tasks
CRM & Customer Data Management
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Event News
The Women in CX UnConferences Return in Fall 2025
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
