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Event News
Enterprise Connect: Less Than a Week to Go!
Contact Center & Omnichannel
Zoom Repurposes Its Contact Center for Use in the MLB
NICE Achieves Milestone of One Million Agents on CXone
Microsoft Launches New Agent-Assist Tools for Contact Centers
Uncategorized
Symphony Technology Group Acquires Momentive for $1.5BN
Customer Engagement Platforms
The U.S. Government Steps In to Support Zoom, Twilio, and Others After The Silicon Valley Bank Collapses
CRM & Customer Data Management
Big CX News from Salesforce, Domo, and Genesys
Meta Plans to Offload Kustomer After Acquiring It for $1BN Last Year
Investment Firms Snap Up Qualtrics for $12.5BN
The 8×8 Contact Center Gets an AI Upgrade
MSP Espria Adds Five9 to its Portfolio
Customer Analytics & Intelligence
Domo’s Founder Retakes the Helm as CEO
Qualtrics Unveils AI Applications to Assist Frontline Employees
Genesys Enjoys Considerable Cloud Growth After Curbing Its Legacy Innovation
Salesforce Teases “The World’s First Generative AI for CRM”
Nuance Builds ChatGPT Into Its Conversational AI
