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Customer Analytics & Intelligence
AWS Demonstrates How to Augment Lex With Generative AI
New Innovations Added to Adobe Experience Cloud
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Contact Center & Omnichannel
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Zoom Launches New EU Privacy Features
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Big CX News from 8×8, RingCentral, Salesforce, & Twilio
Uncategorized
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
Activist Investor Pushes for Change at Twilio Amid Big Losses
CRM & Customer Data Management
Salesforce Reports Slowest Revenue Growth In 13 Years
8×8 Names Samuel C. Wilson as Full-Time CEO
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
Big CX News from Zoom, Sprinklr, AWS, & Qualtrics
