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Customer Analytics & Intelligence
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Sabio Enters the Interaction Analytics Space
Contact Center & Omnichannel
HORISEN Adds ChatGPT to Its Business Messenger Platform
CX TV
The Latest Big CX News on Private GPT, Alexa 2.0 & the ‘Godfather of AI’
Twilio Records $1.38BN In Annual Net Losses: Now What?
NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities
Cisco AppDynamics and ThousandEyes Form New Integration
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
‘Customer Obsessed’ 8×8 Ends Year on a High
Dialpad Expands AI Capabilities with Google Cloud Partnership
Microsoft Invests in Builder.ai to Streamline Business App Development
RingCentral Exceeds Q1 Expectations with $534m Sales
Uncategorized
Vonage Survey Reveals Latest SMB Consumer Expectations
CRM & Customer Data Management
Salesforce Collaborates with Accenture on Generative AI
BT Now Offers Five9’s Intelligent CX Platform
Five9 Achieves Record Quarterly Earnings Results
