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Contact Center & Omnichannel
Avaya Outlines Its Innovation Plan to Retain Customers
Customer Analytics & Intelligence
Zoom Strengthens Its Conversational Analytics Tool for Sales Teams
CRM & Customer Data Management
Big CX News from Zoom, Salesforce, and Google
The Latest BIG News from AWS, RingCentral, and Salesforce
Google Teases New Contact Center Innovations for ChromeOS
New Zoho Desk Updates Blend Human and Artificial Intelligence
Zoom Releases Salesforce App for Zoom Team Chat
Oracle Secures Multiple Billion-Dollar Cloud Infrastructure Wins
Avaya Estimates a 36.8 Percent YoY Revenue Slump in Q4
Salesforce Genie Is Now Natively Available on Tableau
8×8 Sells Callstats as Debts Top $500MN
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Dialpad Launches a Customer Intelligence Platform
Workforce Engagement Management
Verint Celebrates Two Cloud Megadeals Worth $20MN in Total
CCaaS Now Drives Over a Third of Sprinklr’s New Bookings
Slack CEO Announces Departure Days After Salesforce co-CEO
