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Contact Center & Omnichannel
Five9 Aims to Create “Fluid Experiences” With Its Latest Innovations
Customer Analytics & Intelligence
Former Five9 CEO Rowan Trollope Moves on With Redis
CRM & Customer Data Management
Salesforce Launches an “Automation Everywhere Bundle”
UJET Targets Avaya, Genesys, and Cisco Customers with a New CCaaS Migration Offering
Google Begins Its First Commercial CCaaS Deployment
Bret Taylor Steps Down as co-CEO of Salesforce
Workforce Engagement Management
Cisco Strengthens Its Ties with Apple to Improve Hybrid Work
AWS Adds WFM, QA, and Conversational Analytics Features to Amazon Connect
Is Acquiring 8×8 the Best Option for RingCentral?
Customer Engagement Platforms
Frontier Airlines Ditches Telephone Customer Service
AWS Launches New Infrastructure Region In India
Event News
The European Contact Centre & Customer Service Awards 2022: Meet the Winners
Microsoft Makes It Easier to Integrate Teams With a CRM
Rumors Circulate About a RingCentral Take-Over of 8×8
Zoom Continues Its Enterprise Growth
IBM to Sue Micro Focus for Software Theft
