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Contact Center & Omnichannel
Oracle Dives into the Workforce Management Space
PCI Pal Reveals an Open Banking Solution
Customer Analytics & Intelligence
Pega Announces Customer Data Connectors
Sutherland Acquires Augment CXM
BIG CX NEWS from Salesforce, Zendesk, and Five9
Balto Offers More Flexibility to Agents with the Latest Launch
Uncategorized
Qualtrics Launches Video Feedback
CRM & Customer Data Management
Salesforce Unveils a New “Magical” Data Platform
Five9 Announces Salesforce Integration as Companies Scramble to Consolidate Tech Stacks
Zendesk Adds New AI Capabilities to its Portfolio
Adobe Smashes Revenue Records, Tapping into CXM Growth with Experience Cloud
BIG CX NEWS from Zoom, Twilio, and Vonage
Salesforce Expands Partnership with Snowflake
Twilio Lays Off 11 Percent of Its Workforce
Jabra Releases Specialised AI Analytics Software for Contact Centres
Sinch Launches a Bot-Enhancing Engine
