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Forsta Launches an App to Capture Customer Feedback
Contact Center & Omnichannel
Twilio Establishes a Presence in Canada
Customer Analytics & Intelligence
New Sentiment Analysis Features for Amazon Connect
UK Energy Companies’ Customer Service Hits Record Low
BIG CX NEWS from Avaya, Zendesk, and Qualtrics
SuccessKPI is Now Available on Genesys AppFoundry
‘Contact Centres Are Trapped in a Vicious Cycle’
Intermedia Launches an AI-powered Analytics Feature
Treasure Data Is Now Available on Genesys Premium AppFoundry
Salesforce Is Set to Add No-Code Automation Capabilities to MuleSoft
Forrester Wave for People-Oriented Text Analytics Platforms 2022 (Q2)
Teleperformance UK Partners with PCI Pal
Customer Engagement Platforms
Thoughtworks Acquires Handmade Design
Qualtrics and ServiceNow Launch a New Insights Solution
CRM & Customer Data Management
89% of Tech Executives Plan to Increase Digital CX Spending
Enghouse Systems Acquires Competella
