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Customer Analytics & Intelligence
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
CRM & Customer Data Management
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Workday Rising 2025: The Top 5 Announcements
Contact Center & Omnichannel
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Amazon Starts Offering Customer Service in Sign Language
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
