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Customer Engagement Platforms
CX Directors and Managers Need Greater Alignment
Contact Center & Omnichannel
Amazon Turbocharges Its CCaaS Solution
The CX Summit Is Now LIVE!
BIG CX NEWS from Salesforce, Invoca, and Vonage
Uncategorized
InMoment Acquires ReviewTrackers
Invoca Valued at $1.1B Following $83M Investment
CRM & Customer Data Management
Salesforce to Create Quarter of a Million UK Jobs
Vercom Acquires MailerLite for €84M
Event News
Salesforce Launches Sales Cloud Unlimited
‘Contact Centre Industry Can’t Afford to Ignore Teams’
Customer Analytics & Intelligence
Cogito Updates its Emotion AI Software
Vonage Chosen by Digital Banking Firm to Improve CX
Webhelp Acquires Grupo Services
‘BYOD Should be Part of Every Contact Centre Offering’
EvaluAgent Enters the Conversational Analytics Space
‘Many People Still See Conversational AI as Bots’
