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Contact Center & Omnichannel
BIG CX NEWS from Avaya, Oracle, and Twilio
Customer Analytics & Intelligence
Yellow.ai Launches Conversational AI That Can “Go Live Within Minutes”
Kyndryl and Five9 Join Forces
Twilio Falls Victim to a Phishing Attack
Office Today is Here!
Verint Releases a New Data Integration for Zoom
Customer Engagement Platforms
Salesforce Launches a New Digital Commerce Solution
Invoca Integrates with Five9
Oracle Starts Layoffs in the US
BIG CX NEWS from Five9, RingCentral, and Infobip
Twilio Completes Its ‘Largest Flex Deal Ever’
Reputation Integrates with Microsoft Dynamics 365
Data Studio Is Now a Google Cloud Service
Cresta Upgrades Its Real-Time Intelligence Platform
RingCentral Rides the Wave of UCaaS and CCaaS Integrations
RingCentral Releases a Host of New Cloud Capabilities
