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Customer Analytics & Intelligence
Genesys Unveils a New Customer Journey Analytics Solution
Contact Center & Omnichannel
Get Set for the European Contact Centre & Customer Service Awards 2022 🏆
‘AI Misconceptions are Slowing Down Adoption’ – Talkdesk
SuccessKPI and LiveVox Announce Partnership
Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings
Workforce Engagement Management
Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions
Dialpad Launches a “First Ever” AI Engine to Measure CSAT
Customer Engagement Platforms
Salesforce Partners With TikTok to Expand Its Social Commerce Offerings
Talkdesk Announces a New Cloud Customer Service Solution for Retail
Tethr Offers a Free Trial of Its Conversation Intelligence Solution
LiveVox Now Available on Salesforce AppExchange
ServiceNow Acquires Hitch
Zoom Expands Its Genesys Partnership
Uncategorized
Major Slack Sales Grow By 40% for the Fourth Successive Quarter
CRM & Customer Data Management
Pipedrive Launches a New Campaign Management Solution
Domo Beats Microsoft and Salesforce to Top Respected BI Vendor List
