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Contact Center & Omnichannel
BIG CX NEWS from Five9, Microsoft, and Twilio
Workforce Engagement Management
Salesforce Teases Its Summer ‘22 Release
HubSpot Expands Its Contact Center Solution
CRM & Customer Data Management
makepositive Expands into Spain
Pindrop Partners With Google Cloud
Customer Engagement Platforms
Twilio Prepares to Launch Its Engage Solution
ZoomInfo Acquires Comparably
Five9 Secures a Record $40+ Million Contract Win
Typeform and Square Partner on Personalisation
Customer Analytics & Intelligence
Microsoft Announces New Customer Journey Orchestration Capabilities
ActiveCampaign Acquires Postmark
Salesforce Releases a Developer Platform for Slack
Fast Time to Results Is the Next CX Megatrend, Says Zendesk
Salesforce Ramps Up Its Automation Capabilities
Five9 Teases New Agent Assist Capabilities
Freshworks Releases a Unified CRM for E-Commerce Companies
