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Contact Center & Omnichannel
Invoca Launches New AI Solution for Healthcare
Avaya Partners with Alcatel-Lucent Enterprise
Amazon Enters the Contact Center Workforce Management Space
Customer Analytics & Intelligence
SAP Announces New Offering to Leverage Experience Data
BIG CX NEWS from Google, Cresta, and Twilio
Inspecting the Gartner Magic Quadrant for Conversational AI
Zendesk Invests in Alliants’ Guest Experience Platform
Semafone and Talkdesk Partner on Contact Centre Compliance
Five9 and TD SYNNEX: Partners are Less Hesitant About the Cloud
Qualtrics Unveils Employee Safety and Well-Being Solutions
Twilio Launches New Cloud Contact Centre API
Vonage Ramps Up Its Conversational App Capabilities
Genesys, Five9, and Zoom Invest in Cresta
Dialpad Adds New Digital Channels and Virtual Agent Support
BIG CX NEWS from 8×8, Twilio, and RingCentral
Bandwidth Integrates with Pindrop
