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Contact Center & Omnichannel
Bandwidth Integrates with Pindrop
Google Expands Into CCaaS
Alight Releases a New Employee Experience Platform
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Qualtrics Launches Digital Experience Metrics Framework
Infobip Adds SMS and WhatsApp to Adobe Commerce
NICE Supports 911 Call Handling for San Diego Police
RingCentral Launches an Array of New CX Technologies
8×8 Releases an Agent-Centred CCaaS Solution
Forethought Integrates with Zendesk
Twilio Releases a New Solution to Boost Contact Centre Sales
Customer Analytics & Intelligence
Oracle Are “Going After” AWS Aurora Users
CRM & Customer Data Management
HubSpot Expands Global Footprint into Canada
BIG CX NEWS from Google, Avaya, and Zoom
Customer Engagement Platforms
Emplifi Receives a $1 Billion Valuation
Balto Is Now Available in the RingCentral App Gallery
Google Powers Digital Transformation at BT