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Contact Center & Omnichannel
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Customer Engagement Platforms
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
CRM & Customer Data Management
Salesforce Introduces Agentforce for Financial Services
