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Contact Center & Omnichannel
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Uncategorized
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Big CX News from Salesforce, Zoom, Talkdesk & Five9
CRM & Customer Data Management
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
