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Contact Center & Omnichannel
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Event News
The CX Awards 2025: Applications Are Now Open!
Customer Analytics & Intelligence
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
CRM & Customer Data Management
HubSpot Brings AI Agents to SMBs
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Twilio Brings Attention-Based Routing to Contact Centers
Workforce Engagement Management
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
CX TV
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
