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Contact Center & Omnichannel
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Event News
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
Customer Analytics & Intelligence
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
CRM & Customer Data Management
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
SAP Sapphire 2025: The Top 10 Announcements
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
CX Awards Deadline is Fast Approaching – May 23rd
