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CRM & Customer Data Management
ServiceNow Knowledge 2025: All 11 Major Announcements
Contact Center & Omnichannel
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
Customer Analytics & Intelligence
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Event News
Introducing the Judges for the CX Awards 2025
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
