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CRM & Customer Data Management
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Workforce Engagement Management
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Contact Center & Omnichannel
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Google Launches an AI Agent That Will Call Customer Service for You
Five9 Strikes Major Partnerships with CallTower & Intradiem
Customer Analytics & Intelligence
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
