Home → News
Contact Center & Omnichannel
Condor Chooses Talkdesk to Unify its Customer Experience
CRM & Customer Data Management
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Five9 Confirms Global Availability on the Google Cloud Marketplace
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
CX TV
Key Takeaways from Cisco Live 2025 EMEA
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
