Home → News
CRM & Customer Data Management
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Contact Center & Omnichannel
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year
The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk
Shopify Rules Out a CRM Push After Salesforce Beef
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
Dialpad Revamps & Relaunches Its Contact Center Platform
Zendesk Continues to Experiment with New Pricing Strategies
8×8 Adds New AI and Customer Engagement Features
RingCentral Migrates its Agents Away from NICE-Powered Platform
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Workforce Engagement Management
RingCentral and Verint Form WEM Partnership
