Home → News
CRM & Customer Data Management
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Contact Center & Omnichannel
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Activist Investor Legion Pushes for Changes at Five9
CX TV
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Customer Contact Week Nashville: Top Takeaways w/ Citizens Bank
Microsoft’s Queues App for Teams Is Now Available
Avaya Fined $1MN Over the 2020 SolarWinds Hack
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Customer Analytics & Intelligence
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Event News
Customer Contact Week Nashville: 5 Lessons from Day One
InMoment Targets Customer Feedback with new AI Active Listening Agents
Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”
8×8 Expands AI-Powered Voice Self-Service Offering
