Let’s face it – we’re all growing tired of the polished, LinkedIn-style corporate speak around customer experience. Sometimes you need the unvarnished truth from the frontlines. That’s where Reddit shines – it’s where CX professionals can drop the corporate mask and tell it like it is.
I’ve been diving deep into Reddit’s CX communities lately, and I’m here to share the most valuable subreddits where real conversations about customer experience are happening. Here’s your guide to the communities that matter in 2025:
1. r/CXToday (New in 2025)
The Fresh Face in Town
Our newest addition to the Reddit CX ecosystem focuses on breaking news, industry events, and unfiltered discussions about everything from contact centers to conversational AI. We’re building a space where our CX All-Stars and community members can speak their minds freely.
2. r/CallCenterWorkers and r/CallCentres (45,000+ Combined Members)
Where the Real CX Horror Stories Live
Want to know what’s really happening on the frontlines of customer service? These two powerhouse communities, with 15,000 and 30,000 members, respectively, are where contact center agents share their unfiltered experiences, vent their frustrations, and offer genuine advice. It’s not always pretty, but it’s always real.
3. r/AI_Agents (20,000+ Members)
The Hot New Kid on the Block
Created just in 2023, this community has exploded into Reddit’s top 5 percent of subreddits. Why? Because everyone’s talking about agentive AI and its impact on customer experience. If you want to stay ahead of the AI revolution in CX, this is your new home.
4. r/CustomerExperience (3,600 Members)
Small but Mighty
Don’t let the modest member count fool you. This community is where the pure CX discussions happen. Sometimes smaller communities yield the most valuable conversations – quality over quantity, after all.
5. r/WorkforceManagement (3,300 Members)
Where the Contact Center Puppet Masters Gather
For the schedule wizards and workforce planning ninjas, this is your sanctuary. Whether you’re managing human agents, AI bots, or both, this community tackles the nitty-gritty of keeping contact centers running smoothly.
6. r/Chatbots (81,000 Members)
The OG Bot Squad
Started in 2009, this is the grandfather of CX tech communities. From frustrating IVR nightmares to today’s mind-blowing LLM implementations, this massive community covers everything from ChatGPT to custom AI solutions. It’s where the future of automated customer interaction takes shape.
7. r/CustomerSuccess (25,000 Members)
Beyond the Help Desk
This isn’t just about putting out fires – it’s about strategic thinking and service delivery. Expect a healthy mix of business strategy discussions and frontline war stories. Perfect for those looking at the bigger CX picture.
8. r/CRM (15,000 Members)
Because Data is King
Love it or hate it, CRM is the backbone of modern CX. This community dishes out practical advice, troubleshooting tips, and insights into the latest innovations in customer relationship management.
The Bottom Line
LinkedIn has its place, but when you want the real scoop on what’s happening in CX, Reddit is where the magic happens. These communities offer a refreshing break from the corporate echo chamber, providing genuine insights from people in the trenches.
Ready to dive into some authentic CX conversations? Join these communities and get ready for some truth bombs. Just remember – what happens on Reddit stays on Reddit… until it changes the way you think about customer experience forever.
