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Contact Center & Omnichannel
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
CRM & Customer Data Management
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
Customer Analytics & Intelligence
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Big CX News from AWS, Verint, Kore.ai, & Twilio
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
CX TV
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
