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Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase
Contact Center & Omnichannel
Avaya Presents a Virtual Operations Manager for Contact Centers
Mitel Launches GenAI-Powered Speech Analytics Platform
CRM & Customer Data Management
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Event News
Good News: CX Leaders Awards Application Deadline Extended to October 16
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
AWS Introduces the Salesforce Contact Center with Amazon Connect
Last Chance to Apply for the CX Leaders Awards!
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
