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CRM & Customer Data Management
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Contact Center & Omnichannel
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
Customer Analytics & Intelligence
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Workbooks Promises “No Bullsh*t CRM”
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Workforce Engagement Management
Playvox Confirms NICE Takeover with a Name Change
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations
The Latest BIG News from HubSpot, Google, Salesforce, & Meta
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
