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Contact Center & Omnichannel
Kore.ai Solutions Now Available in AWS Marketplace
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
Customer Analytics & Intelligence
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
CRM & Customer Data Management
Analysts React to Salesforce’s Acquisition of PredictSpring
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
