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Contact Center & Omnichannel
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
CRM & Customer Data Management
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
Activist Investor Legion Pushes for Changes at Five9
CX TV
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Customer Contact Week Nashville: Top Takeaways w/ Citizens Bank
Microsoft’s Queues App for Teams Is Now Available
Avaya Fined $1MN Over the 2020 SolarWinds Hack
