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Last Chance to Apply for the CX Leaders Awards!
Contact Center & Omnichannel
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
CRM & Customer Data Management
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
The Women in CX UnConference 2024: A “Game-Changing” Industry Event
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Workbooks Promises “No Bullsh*t CRM”
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
