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Contact Center & Omnichannel
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Customer Analytics & Intelligence
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Calabrio Enhances Call Recording Capabilities for Superior Webex Integration
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
CRM & Customer Data Management
Salesforce to Acquire Unified Omnichannel Retail Platform
Twilio Bags Seven-Figure Segment Deal with IBM
Big CX News from Pega, Microsoft, Kore.ai, & Bird
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
