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CRM & Customer Data Management
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Customer Analytics & Intelligence
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Salesforce Announces Its First Product Discovery Solution for Customer Service
ServiceNow President Desai Leaves After Hiring Policy Breach
Big CX News from NICE, Salesforce, Gamma & SAP
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Contact Center & Omnichannel
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Rumors Circulate Over a NICE Takeover of Playvox
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Uncategorized
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
