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Contact Center & Omnichannel
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Playvox Confirms NICE Takeover with a Name Change
Customer Analytics & Intelligence
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
CRM & Customer Data Management
Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations
The Latest BIG News from HubSpot, Google, Salesforce, & Meta
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Event News
Meet the Judges for the Inaugural CX Leaders Awards: Pioneers and Experts in Customer Experience
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
The Zoom Contact Center Is Now Available on the AWS Marketplace
Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk
