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Customer Analytics & Intelligence
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
CRM & Customer Data Management
Analysts React to Salesforce’s Acquisition of PredictSpring
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Klarna is All in on AI, Plans to Slash Workforce in Half
Contact Center & Omnichannel
Big CX News from Zendesk, Cisco, Oracle & Five9
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Zendesk Unveils “Industry First” Outcome-Based Pricing Model
CX TV
Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9
Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
NICE’s New CEO Pledges to Lead a New Growth Phase: What Will It Look Like?
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
