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Customer Analytics & Intelligence
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
RingSense Receives “Significant” Sales Performance Enhancements
Contact Center & Omnichannel
Vonage Selected by Global Automation Supplier for Improved Agent Experiences
Odigo Releases an “Extended Contact Center”, Aims to Cut Costs for Its Customers
Big CX News from NICE, Genesys, Pega, & Sanas
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
12 of the Top 20 Customer Service BPOs Are Modifying Their Agents’ Accents
Verint Scores $13 Million Deal with Fortune 25 Brand
Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth
NICE Launches the “World’s First & Only CX-Aware AI Platform”
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Introducing Creovai: Formerly Tethr & Awaken Intelligence
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
NICE Pens Its “Largest Ever” CCaaS Deal, Says AI Is “Intensifying” Cloud Adoption
Verint Raises Guidance as Customers Consume More Bots
