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Contact Center & Omnichannel
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM & Customer Data Management
Zendesk Teams with Meta to Launch Customer Messaging App
Customer Analytics & Intelligence
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Uncategorized
UK Government Proposes Double Compensation for Poor CX
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
Calabrio and Five9 Combine Contact Centre Technologies
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Calabrio Enhances Call Recording Capabilities for Superior Webex Integration
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
