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Contact Center & Omnichannel
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Customer Analytics & Intelligence
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
CRM & Customer Data Management
Salesforce to Acquire Unified Omnichannel Retail Platform
Twilio Bags Seven-Figure Segment Deal with IBM
Big CX News from Pega, Microsoft, Kore.ai, & Bird
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Salesforce Announces Its First Product Discovery Solution for Customer Service
ServiceNow President Desai Leaves After Hiring Policy Breach
