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Contact Center & Omnichannel
Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Nextiva Unveils Unified Customer Experience Management Solution
8×8 Brings AI Support to UK Elections
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
Customer Analytics & Intelligence
HubSpot Announces Sensitive Data Tools for Smart CRM Users
CX TV
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS
CRM & Customer Data Management
Zoho Unveils CRM for Everyone, Promises “True Democratization”
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Five9 Integrates Salesforce’s Einstein into its AI Suite
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Amazon Connect Now Offers a Native Integration with Apple Messages for Business
Big CX News from AWS, NICE, & Salesforce
