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Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Contact Center & Omnichannel
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Big CX News from Avaya, Sprinklr, Genesys, and Google
CRM & Customer Data Management
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
ServiceNow Teases GenAI-Powered Customer Service Avatars
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Customer Analytics & Intelligence
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Event News
Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Bank Of Ireland Announces €34Mn Customer Service Upgrade
