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Contact Center & Omnichannel
NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke?
CRM & Customer Data Management
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Salesforce Teases a New “Agentforce Platform” for Customer Support
Persistent Systems to Snap Up Starfish Associates & “Disrupt” the Contact Center Market
Big CX News from Microsoft, AWS, & Twilio
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Customer Analytics & Intelligence
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Twilio Announces a Mobile App for CCaaS, “Personalized IVR”, & More
Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
CX TV
MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)
The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)
UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)
Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)
8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)
