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Contact Center & Omnichannel
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services
Remote, Not Distant: Enhancing Quality with Hammer Edge
CRM & Customer Data Management
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
Will Google Takeover HubSpot?
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
CX TV
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Customer Engagement Platforms
Microsoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AI
Customer Analytics & Intelligence
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Event News
Elevate ’24: The Contact Center Tour Sweeps Across Europe
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
