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Contact Center & Omnichannel
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
Customer Analytics & Intelligence
HubSpot Announces Sensitive Data Tools for Smart CRM Users
CX TV
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of CCaaS
CRM & Customer Data Management
Zoho Unveils CRM for Everyone, Promises “True Democratization”
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Five9 Integrates Salesforce’s Einstein into its AI Suite
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Amazon Connect Now Offers a Native Integration with Apple Messages for Business
Big CX News from AWS, NICE, & Salesforce
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
NICE Expands Its True to Interval (TTI) Analytics Solution, Converges Contact Center WFM
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
